Special Message for Customer Care Candidates
Dear Potential Representative,
Customer care may be our first touch with customers.
And since you only get one chance to make a first impression … we work extremely
hard to make the most of it.
The training, development and importance we attach to customer care sets our companies
apart from the competition. We believe it’s far too important to ship off shore
or bury in a basement boiler room where there’s high turnover and low morale.
Our customer care reps sit side-by-side with the journalists, analysts, subject-matter
experts and software developers in the companies they work for. They attend in-depth
training programs to keep up with fast-changing industry developments.
The President of each UCG company expects customer care reps to be advocates for
the clients we serve, to initiate ways to better serve them, and to address and
solve their specific needs. As a result, customer care reps have a seat at the table
in company strategy meetings, ensuring the customer’s point of view is given ample
Nimble, fast-thinking and entrepreneurial customer service reps in our companies
have been responsible for up selling and closing sales … boosting conference, trade
show and webinar attendance … identifying site license opportunities … forging relationships
that lead to affinity deals … and much more.
We don’t have a monolithic approach to customer care. Each company has its own policies
covering everything from on-boarding and welcome programs to dealing with comps
and subscription extensions.
At UCG, working in customer care can be a launching pad for opportunities to grow
personally and professionally. Many reps have gone on to rewarding careers at UCG
in editorial, IT and sales and marketing. It’s another reason UCG is deemed a great place to work.
Check out our job opportunities